|
| |
| What is VoIP? |
 |
 |
The process of sending voice conversations over networks using a packet - based schema as outlined by Internet Protocol as opposed to the circuit -switched technologies used in the Public Switched Telephone Network (PSTN). VoIP technologies circumvent the PSTN, callers can avoid associated interconnection fees as well as typical long distance fees resulting in cheaper calls. |
|
|
|
|
| |
| What are the required equipments to use VOPCON? |
|
|
High speed internet connection service in your home provided by cable modem, DSL, T-1 or T-3 modem. Your modem speed will need a minimum upstream and downstream capacity of 90 kbps. [Click to test your speed]
A VoIP router or telephone, this is purchased with the VOPCON service. |
|
|
|
| |
| How do I receive and make calls using VOPCON service? |
|
|
Just make calls and receive calls like a normal traditional telephone! You will need to dial the area code if the other party does not have the same area code. |
|
|
|
|
| |
|
Most of the customer will received the equipments within 3 to 5 business days. For international customer please expect 7 to 14 business days depends on your location. |
|
|
|
| |
|
No, VOPCON service will connect directly to your high speed internet connection. |
|
|
|
|
| |
|
You must fill out letter of authorization form to process the transfer [PDF Format]
● Please allow at least 45 business days to process the transfer
● VOPCON will provide a temporary number until your current phone service carrier releases your number.
● Do not termination your current telephone service,unless you received the complete notice
● After completed the transfer, please cancel all your local and long distance service and make sure you don't get charge anymore fee
● Please do not make the transfer if the number you are using is also the DSL high speed internet connection
|
|
|
|
| |
|
There could be few reasons that cause the malfunction issue:
- Loss of internet connection
- Power outage |
|
|
|
|
| |
|
Most of the customer will received the equipments within 3 to 5 business days. For international customer please expect 7 to 14 business days depends on your location.
|
|
|
|
| |
|
No, VOPCON service require high speed internet connect to be affective. The dial up connection does not meet our minimum speed. |
|
|
|
|
| |
|
Yes, VOPCON service works independently by itself as long you meet our minimum requirement speed for upload and download speed.
|
|
|
|
| |
| What is broadband? |
|
|
Broadband is a high speed internet access, normally through DSL or cable. It gives you faster connection than using dial up. Now with VOPCON using your existing broadband connection, we are able to make calls or receive calls through Voice over IP technology.
There are several types of broadband connections including:
● Cable modem
● DSL
● Fractional T-1
● Vopcon One connect DSL |
|
|
|
|
| |
| Do I need to have my computer turned on to talk on the phone? |
|
|
No, VOPCON service works independently |
|
|
|
| |
| How do I receive and make calls using VOPCON service? |
|
|
Just make calls and receive calls like a normal traditional telephone! You will need to dial the area code if the other party does not have the same area code. |
|
|
|
|
| |
| How do I make international calls? |
|
|
Making international calls just like what you have done before however with VOPCON VoIP service you automatically enjoys our low international rate!
Dialing from U.S.: Dial 011+ (country code) + (city/area code) + (number) |
|
|
|
| |
| When calling other party, do they have to use VOPCON or other similar type of VoIP service? |
|
|
No, you can call other party just like traditional telephone |
|
|
|
|
| |
| How is the VOPCON's sound quality compare to traditional phone? |
|
|
The quality is on par if not better compares to the traditional telephone. Occasionally, the sound quality will be affected if there were slow down in your internet connection
|
|
|
|
| |
| Do I need a computer to use VOPCON service? |
|
|
No, VOPCON service will connect directly to your high speed internet connection. |
|
|
|
|
| |
| Is internet service included? |
|
|
No, VOPCON does not provide internet connection service
|
|
|
|
| |
| Is VOPCON service available in my area? |
|
|
Yes, VOPCON service is offered through out United States, no matter what geographic section you locate. As a VOPCON customer you are entitle to choose where ever area code of your choice that suites your need |
|
|
|
|
| |
| What area codes do you have available? |
|
|
We offer most of the area code in the US and if we don't have the area code of your choice please contact our customer support and we will do our best to fit your need
|
|
|
|
| |
| If I bought other brand of phone adaptor, VoIP phone, or VoIP router, will it work with VOPCON service? |
|
|
No, at this moment VOPCON does not offer service with other device other than VOPCON |
|
|
|
|
| |
| Can I keep my current phone number when I sign up with VOPCON? |
|
|
Yes, please allow minimum of 5 working weeks to process.
You must fill out letter of authorization form to process the transfer.
● Do not terminate your current telephone service while transferring your number until we give you a confirmation notice to terminate your original service.
|
|
|
|
| |
| Can I use my current telephone set with VOPCON? |
|
|
Yes, just purchase our VoIP router so that your phone can just plug in and ready to save! |
|
|
|
|
| |
| Do I have to cancel my phone service to use VOPCON? |
|
|
No,VOPCON use directly through your high speed internet connection. It has no impact even if you use both your local phone line and VOPCON's service at the same time. |
|
|
|
| |
| Is there any minimum term for VOPCON VoIP service? |
|
|
No, although you will be charge for canceling fee after the 21 days money back gurantee and before the contract end.. |
|
|
|
|
| |
| What happened if I moved? |
|
|
You can take VOPCON service to anywhere you go as long you have high speed internet connection .
|
|
|
|
| |
| Do I need a computer to use VOPCON service? |
|
|
No, VOPCON service will connect directly to your high speed internet connection. |
|
|
|
|
| |
| How to I track my status of my order? |
|
|
You will receive a confirmation email after you signed the contract or call our customer service representative to track your order.
|
|
|
|
| |
| IDo I have to cancel my current phone service to use VOPCON IP PHONE? |
|
|
No, VOPCON works independently through your high speed internet connection |
|
|
|
|
| |
| Will my number listed in the phone directory? |
|
|
No, your number will not be listed in the phone directory
| |
|
|
| |
| Can I place calls to 800 numbers through VOPCON? |
|
|
Yes, make or receive calls like you are using traditional telephone |
|
|
|
|
| |
| Can I use my fax machine with VOPCON? |
|
|
Although VOPCON customer has experience high success in placing and receiving fax, however VOPCON does not guarantee the function. |
|
|
|
| |
| Can I order alternate number? |
|
|
Yes, alternate phone numbers are $8.00 per month, and you can add up to three alternate numbers to each primary line. Alternate numbers cannot be configured to different settings from the primary line. They simply ring to the primary line. |
|
|
|
|
|
| |
| Does VOPCON provide 911 emergency service? |
|
|
Yes, VOPCON provides E911 services for all of our subscribers. At the initial subscription to our VoIP service, you will need to fill out your physical address to activate E911 services. |
|
|
|
|
| |
| How does VOPCON's emergency calling service works? |
|
|
VOPCON routes your VoIP call to the Public Service Answering Point (PSAP), which provides emergency services in your area. The appropriate PSAP is determined by the physical address you supply when you sign up for VOPCON. Therefore, if we do not have the correct address, your call cannot be routed to the corresponding PSAP for your area and could delay the required emergency services. In case you relocate or move to other location, you must go online or call our customer service to change the address in order for your emergency service to work properly. E911 allow your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have access to the information. If any information is not filled in correctly, you will be responsible for any consequence and also, if you make any emergency calls will result a $50 penalty per call.
|
|
|
|
| |
| How long does it take for my Emergency Calling Service to be activated or changed? |
|
|
It will be active once you have connect to our server at the first time. |
|
|
|
|
| |
| What is the difference between the 911 services on a traditional phone verses Emergency Calling Service on the VOPCON VoIP service? |
|
|
The difference between Vopcon Emergency Calling Service and traditional 911 service is that the VOPCON VoIP call will be routed to the general access line of a Public Safety Answering Point (PSAP), which is different from the 911 Emergency Response Center. You will need to state the nature of your emergency promptly and clearly, including your location and telephone number, as PSAP personnel will not have this information at hand. PSAP personnel can help you effectively and will take necessary steps to provide you with the appropriate assistance, such as dispatching police, an ambulance and/or a fire truck.
|
|
|
|
| |
| What is a PSAP? |
|
|
The PSAP or Public Safety Answering Point is the agency that takes emergency calls and routes them to the appropriate emergency service. |
|
|
|
|
| |
| How do I dial Emergency Calling Service using my Vopcon Voice over IP service? |
|
|
Dial 911 in the case of an emergency and your call will be connected to the Emergency Calling Service.
|
|
|
|
| |
| Is it possible for Emergency Calling Service to be unavailable? |
|
|
Yes. Emergency Calling Service will be unavailable if there is a power outage, broadband service outage, if your account is suspended or for other reasons. |
|
|
|
|
 |
 Installation/Trouble Shooting |
|
 |
| |
| Installation with single computer using VOPCON phone adaptor |
|
| 1. |
Turn off the power for all devices, including your Cable/DSL modem to your broadband connection, and computer
|
| 2. |
Connect an Ethernet cable from the Cable/DSL modems Ethernet port to the LAN port on the back of the VOPCON Phone Adapter
|
| 3. |
Connect a second Ethernet cable from the ENET port on the back of the VOPCON Phone Adapter to the Ethernet port on the computer
|
| 4. |
Connect a standard analog telephone to the Phone port on the back of the VOPCON Phone Adapter using a standard phone line!
|
| 5. |
Turn on the Cable/DSL modem. Wait until it is successfully connected
|
| 6. |
Connect the provided power cable to the POWER port on the back of the VOPCON Phone Adapter, connect other end to any standard home outlet
|
| 7. |
While the LAN light is blinking, the phone adaptor is downloading files. Once the steady blue light is on (there will be 3 blue lights), you are ready to place call!
|
|
|
| |
| Installation with single computer using VOPCON's IP Phone |
|
| 1. |
Turn off the power for all devices, including your Cable/DSL modem to your broadband connection, and computer
|
| 2. |
Connect an Ethernet cable from the Cable/DSL modem Ethernet port to the LAN port on the back of the VOPCON IP Phone
|
| 3. |
Connect a second Ethernet cable from the ENET port on the back of the VOPCON IP Phone to the Ethernet port on the computer
|
| 4. |
Turn on the Cable/DSL modem. Wait until it is successfully connected
|
| 5. |
Connect the provided power cable to the POWER port on the back of the VOPCON Phone Adapter, connect other end to any standard home outlet
|
| 6. |
Wait about 1 minute the IP phone will be ready to place call. |
|
|
|
| |
Installation with multi computer using VOPCON phone adaptor
|
|
| 1. |
Turn off the power for all devices, including your Cable/DSL modem to your broadband connection, and computer
|
| 2. |
Connect an Ethernet cable from the Cable/DSL modem. Ethernet port to one of the LAN port on the back of the VOPCON Phone Adapter
|
| 3. |
Connect a second Ethernet cable from one of the LAN port on the back of the VOPCON Phone Adapter to the LAN port of the router
|
| 4. |
Connect a standard analog telephone to the Phone port on the back of the VOPCON Phone Adapter using a standard phone line
|
| 5. |
Turn on the Cable/DSL modem. Wait until it is successfully connected
|
| 6. |
Connect the provided power cable to the POWER port on the back of the VOPCON Phone Adapter, connect other end to any standard home outlet
|
| 7. |
While the LAN light is blinking, the phone adaptor is downloading files. Once the steady blue light is on (there will be 3 blue lights), you are ready to place call!
|
|
|
| |
| Is there a difference between using DSL or a Cable modem when using VOPCON Service? |
|
|
Both DSL and Cable modem are sufficient enough to support our service. |
|
|
|
|
| |
| Do I have to cancel my phone service to use VOPCON? |
|
|
No,VOPCON use directly through your high speed internet connection. It has no impact even if you use both your local phone line and VOPCON's service at the same time. |
|
|
|
| |
| Do I need a router for my VOPCON service? |
|
|
Yes, VOPCON adapter needs to connect to your router in order to function.
|
|
|
|
|
| |
| Will the technician connect VOPCON to my home alarm system? |
|
|
VOPCON may not be compatible with some home alarm systems that are set up to automatically contact central monitoring stations. VOPCON does not guarantee that VOPCON will work as the connection between alarm systems and monitoring stations.
|
|
|
|
| |
| What happen when choppy, one-way audio, or dropped Audio occurs? |
|
|
Here are the check list that might solve the problems:
● Reboot all of your devices (VOPCON's hardware, any routers and cable / DSL modems)
● Ensure that your VOPCON hardware is at least three feet away from any other device.
● Ensure your VOPCON hardware is in a well ventilated area to keep from overheating.
● Ensure no file sharing, P2P applications, or large downloads are running while you are using the phone. These activities can use up most of your bandwidth, leaving little left for your calls.
● Connect your VOPCON hardware directly to your cable / DSL modem, if it is not already.
● If your VOPCON device connects to another router and not directly to your cable / DSL modem, try disabling any Firewalls or SPI (State full Packet Inspection) on that router. Firewall and SPI settings can sometimes filter out VOPCON traffic seeing it as a harmful packet.
|
|
|
|
|
| |
| I don't hear a dial tone, what should I do? |
|
|
● Make sure the telephone is plugged into the appropriate port
● Disconnect and re-connect the telephone cable between the Router and telephone.
● Make sure your telephone is set to its tone setting (not pulse)
Reboot your phone adapter by following the instructions for rebooting the device. To restart your phone adapter please follow this steps:
| 1. |
Unplug only the power cable from the back of your Cable/DSL modem
|
| 2. |
If you have a router, unplug its power cable.
|
| 3. |
Unplug the black power cable from the back of the VOPCON Phone Adapter.
|
| 4. |
Wait at least 30 seconds.
|
| 5. |
Plug your Cable/DSL modem's power cable back into your device and wait for it to start up completely before continuing.
|
| 6. |
If you have a router, plug the power cable back in and wait for it to start up completely before continuing.
|
| 7. |
Plug in the power cable for the VOPCON Phone Adapter.
|
| 8. |
Wait at least 30 seconds.
|
| 9. |
Reboot your computer and check to make sure that you have an Internet connection.
|
| 10. |
Pick up the telephone receiver and listen for a dial tone. |
For IP phone user, simply unplug your power and plug back in and wait for it to boot up. |
|
|
|
|
| |
| Unable to dial certain toll free numbers? |
|
|
The toll free number that you are trying to dial may be a regional toll free number and not a national number. |
|
|
|
|
| |
| Is professional Home Installation available? |
|
|
No, we do not offer any home installation at this moment. Our self installation kit is easy enough for all household member to do the installation themself.
|
|
|
|
| |
| What connection will work with VOPCON service? |
|
|
VOPCON VoIP service is only compatible with DSL, cable, T1, T3, or a minimum download/upload speed of 90kbs. |
|
|
|
|
| |
| What happens when there is power outage? |
|
|
All calls will not be working during electricity stoppage. |
|
|
|
| |
| Do I need a router for my VOPCON service? |
|
|
Yes, VOPCON adapter needs to connect to your router in order to function. |
|
|
|
|
| |
| Is there a software version of VOPCON I can use on my computer? |
|
|
No, at this moment we do not offer any software for computer use.
|
|
|
|
| |
| Does VOPCON work with high speed satellite internet service? |
|
|
Yes, our VoIP service generally works with satellite We internet connections. Although we do not recommend satellite internet connection because there may be some speed issues that are inherent to satellite connections or line of sight issues that could affect audio quality when making calls with VOPCON |
|
|
|
|
| |
| Do I need a computer to use VOPCON? |
|
|
No, VOPCON device connect directly to your broadband modem, sometime you might need a router in between. |
|
|
|
| |
| Can I use VOPCON if I have a DSL USB modem? |
|
|
No. Currently USB interfaces are not compatible with theVopcon device. You must have an Ethernet compatible modem. |
|
|
|
|
| |
| Are you Mac compatible? |
|
|
Yes, VOPCON's Voice over IP service works with the Mac operating system.
|
|
|
|
| |
| Will VOPCON work with my home security system? |
|
|
We strongly recommend you consult your security provider before attempting to connect any security service (or other emergency response service) to VOPCON. Please remember that we only support the use of the VOPCON service for voice and fax calls.
|
|
|
|
|
| |
| Can I use an IP phone or telephone adapter that I purchased from another supplier? |
|
|
No. At this time VOPCON Voice over IP service will only operate with the phone adapter that we provide when you sign up.
|
|
|
|
| Technical and Trouble shooting |
|
|
|
| |
Installation Guide |
|
|
|
|
|
| 21 Days Money Back Guarantee and Termination Policy |
|
|
| |
| 1. |
Usage must not exceed 300 minutes within the first twenty one (21) days of Service to be qualified for full refund.
|
| 2. |
Must return all equipments with original packaging (UPC code attached), documentation, and accessory materials included when mailing it back for refund or after termination of our service. All equipments and packaging must be in at least mint working conditions. Penalty will be issued if above requirement is not fulfilled. We will charge $65.00 if the equipment is not returned.
|
| 3. |
Shipping fee is not eligible for any refund.
|
| 4. |
We charge a re-activation fee $20.00 to an account that has been suspended due to a non-payment.
|
| 5. |
Any promotional plan or annual plan customer, there will be a termination fee of $65 after the 21 days money back guarantee period. If VOPCOP adapter is not return within 14 days postmark after cancellation, then will be charging you $65.00 for the device.
|
| 6. |
Any other month to month cancellation must contact our customer representative 5 days before the billing cycle. If not, you will be charge for the next billing cycle and can not be illegible to get refund from the previous cycle.
|
| 7. |
We allow one replacement per customer per year without extra charge if the adapter or IP phone is defective. If Mel-function is caused by human errors or gods of cause, then we will be charging $69.99 for a replacement.
|
| 8. |
Must return the device within 21 days postmark after termination of our service, if not we will be charging $69.99 for the device. |
| | |
